Jason (the owner) came for an in-home consult. He answered all questions clearly and was very helpful. I emailed Jason several times with more questions over the next few days before and he was always very responsive and polite. Once I hired Aeris to do the job, I got an appointment for the same week. The crew arrived on time - they were efficient and clean. Everything went very smoothly without any headaches or issues. Jason followed up after the job to make sure everything was to satisfaction. Overall, Aeris did a fantastic job and I would hire them again for any heating or cooling projects. Highly recommended.