Frequently Asked Questions (FAQ)

Feel the "Aer"

Have a question?  Maybe something from the following list can help.  If you can not seem to find the answer to your question, just contact us at Aeris.


How often do I need to change the air filters?

We suggest changing the air filter every 2-3 months.  This also depends on the area you live in as well.  It is necessary to change and check your air filter before every hot or cold season.


Is it possible to increase the efficiency of my HVAC system?

Yes, with proper maintenance and making sure you check your HVAC system regularly, efficiency can be increased.


Who can I contact if I need immediate assistance?

Feel free to call or email, in an emergency or just in general for a question you may have.  Call (818) 610-9139 and email info@aerisair.com.  Our devices are on 24/7.


Why are some rooms different temperatures than other rooms?

This usually is due to improper air duct installation or air ducts that need to be replaced.  Sometimes the dampers in the air duct are not balanced and it is just of matter of adjusting them.  Finding the right balance will help you have the right temperature in each room.


What can I do in an emergency situation?

In an emergency that you feel is out of your control or ours' at Aeris, please call 9-1-1.  We can handle all emergencies and can be contacted at (818) 610-9139 or by email at info@aerisair.com 24 hours a day and 7 days a week.